FAQ – Your Guide to Easy Answers 

Access our FAQ for clear and concise answers to your pressing questions. Start exploring now!  

SHOPPING INFORMATION

Where does glatchy ship to?

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How much does shipping cost?

Shipping is free on orders over $100 USD.

Do I have to pay duties and taxes?

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Do I receive an invoice for my order?

We cover duties and taxes for shipments to all countries. You won't pay additional fees beyond the product price.

When will my purchase ship?

In-stock items typically ship out 1-2 business days after the order is placed (or if it’s a pre-order, then on the date specified on the product page).

How long will it take my package to arrive?

Your invoice will be sent by email along with your confirmation. You can download your invoice using the link in the order confirmation email.

Orders & Payment​

If a product is not in stock, when will it be available again?

Our stock is updated regularly. If the item you would like to purchase is not available, you can place a backorder(if it is available), or you can always sign up to our waiting list to be notified when the item becomes available again.

Which payment methods does glatchy accept?

We currently accept Mastercard, Visa, American Express, PayPal, AliPay, UnionPay and WeChat Pay. All payments made on www.glatchy.com are secure - we use the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) - and we do not store any of your payment information.

Can I change or cancel my order?

We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you notice the mistake straight away, though, please send us an email at

Where can I find my invoice?

Your invoice will be sent by email along with your confirmation. You can download your invoice using the link in the order confirmation email.

Returns

What is your return policy?

We want you to be completely satisfied with your purchase. If you change your mind for any reason, you are welcome to return it back to us within 14 days of receiving it. Simply

Exchanges

Try from the comfort of your home. We will collect from your home, work or an alternative address. Exchanges are free. Please note we accept one exchange shipment per purchase. Subsequent exchanges will be subject to shipping charges of US$60 per item.